Terms & Conditions

Delivery & Shipping
a. In the unlikely event that your goods fail to arrive within 14 days of dispatch, you will have the option of either a full refund or a replacement shipment. Please ensure that you contact us in writing within 14 days if you have not received your order. Please note that if we are not contacted in writing within 14 days, it will be assumed that you have received your order as requested.
b. Where an incorrect address has been given to us with the order we reserve the right to charge for any extra carriage costs incurred.
c. For a full schedule of delivery prices and our shipping policy click here.

a. If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned to us.
b. If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods at your cost for a refund (click here to find out how to return goods). A refund will be provided within 30 days.
c. If any returned goods are not faulty and the goods contain software that has been opened a 25% restocking fee will apply. We expect any returned goods to be returned in the condition originally sold including any product packaging.

a. We collect information given at the time of your order. And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any third party.
b. We receive and store certain types of information whenever you interact with us. For example, like many other Web sites, we use what are called "cookies" and we obtain certain types of information when your Web browser accesses upvcdiystore.co.uk
. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as a personalised greeting and storage of items in your Shopping Basket between visits.
c. From time to time your address details may be used for marketing purposes. At upvcdiystore.co.uk we are 100 per cent committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.
d. Our commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details.
e. We aim to offer a superior service at the best price possible, to do so we need to reserve the right to change the above policies at any time.
f. All information is collected lawfully and in accordance with the Data Protection Act 1998
g. We can provide a full schedule of all information collected on you for a fee of £10.00; to do so we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 30 days of required level of identification.

a. On order processing pages we use a 1024 bit SSL certificate from Thawte.
b. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

a. Whilst every care is taken to ensure correct prices on our website we do reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel their order.
b. If an order is placed for an item with an erroneous price, and the erroneous price is less than our cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.
c. Prices on orders for out-of-stock or pre-release items are valid for 10 days after the order is placed. If there are price changes when stock becomes available again customers will be informed of any change before any payment is processed and offered the opportunity to cancel the order.

Corporate / Business Customers
a. If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.
b. If you have a credit account with us, payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Barclays Bank PLC’s base rate both before and after judgement.

a. We reserve the right to decline any order for any reason.
b. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

The above policies are part of our commitment to superior service. They do not affect your statutory rights as a consumer.